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Shipping & Returns
Shipping Policy
This shipping policy applies to customers that make a purchase at Edible Alchemy. If you have any questions, please contact us at ediblealchemyau@gmail.com
*Help us respond faster by having “SHIPPING” in the subject line
Order Processing Time
Our items are shipped within 1-3 Business days. All orders placed during the weekend or on a public holiday will be sent the next business day. Live ferments are shipped Monday- Wednesday
Shipping Options
We ship Express or Parcel Post* with Australia Post, you will be asked to select a shipping method at checkout
*Live ferments must be sent with Express post
Ordering Live Ferments
Our Live Ferment range is Unpasteurised & full of activity, so as soon as it arrives to you it needs to be refrigerated, we must ship our live ferments Express Post to ensure the integrity of the product.
All orders that include Live Ferments are shipped MONDAY, TUESDAY & WEDNESDAY (by 2pm). This is to prevent your order being stuck somewhere over the weekend.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the Australia Post website.
Refund Policy
eligible items for a refund, you need to Contact us the day it is delivered, notifying us of the problem, please include photos. Hot Sauce can be returned to us within 7 calendar days of the purchase. it must be unopened, tamper seal intact and in its original condition for a refund on the returned item. unfortunately ferments can not be returned
If anything is unclear or you have more questions feel free to contact us at ediblealchemyau@gmail.com
*Help us respond faster by having “REFUND” in the subject line
Credit card info
we have two payment options available to you in our shop, paypal and stripe, stripe is used for credit card payments. for info about stripe and how they handle your credit card information click on the following link to view the wise.com article "Is Stripe safe? How secure is Stripe for payments?"
privacy policy
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookies - We use cookies on our website to see how you interact with it, this information is used to understand what needs improvement. By accepting, you agree to our use of such cookies.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Seasonality
When will X product be available?
We use seasonal ingredients, sometimes an ingredient is out of season making that product unavailable & you may have to wait until next year for it to be restocked. That means if you find something you really like snap it up while you can
We also love to experiment so there will be one offs that aren't repeated. If there is enough demand we could bring back an old favourite.
Want to be in the know on upcoming flavours & new products follow us on Instagram & Facebook @ediblealchemyau
Fermentation
Why is my product fizzy?
The fizz is produced by microorganisms during fermentation consuming sugar and creating C02. Most of this happens in the first 30 days before it is packaged, but it will continue, slowly, for some time afterwards. When under pressure the C02 builds up and makes bubbles which are released when you open the jar. This is totally fine and shows that the product is still ALIVE! However, too much pressure can make a mess when opening so keep the product refrigerated to slow the fermentation.
What is Lacto-Magic?
Lacto-magic is what we like to call Lacto-fermentation.
Lacto-Fermentation is a specific type of fermentation that uses lactic-acid-producing bacteria to preserve food. Lactic acid is produced upon the breakdown of sugar in an oxygen-free environment. Lactic-acid-producing bacteria (lactobacillus) break down the sugars in food to form lactic acid. Producing deliciously funky products.
Are fermented foods good for you?
Short answer: Yes!
Long answer: There is an almost endless supply of anecdotal evidence in support of probiotics and fermented foods and a solid amount of science to back it up. We are neither doctors nor scientists so we'll leave that up to them, but here is a link to a Journal that discusses some the benefits of probiotics: https://sfamjournals.onlinelibrary.wiley.com/doi/full/10.111/j.1365-2672.2006.02963.x
How long will a product last after opening?
As long as the product is kept refrigerated it will last open as long as the use by states. We also recommend using clean utensils when serving as contamination can alter the balance
Sustainability
What are the details of the Planet Positive products used by Edible Alchemy?
Jars & bottles
Company - gALA IMPORTS
BPA free
Hot water bath safe
Freezer safe
Tempered glass
Shipped to us in recycled cardboard, with biodegradable void fill.
Some plastic is used in shipping
Print media
Company – Print together
100% post consumer box board
Only print on recycled paper
Printed with renewable energy
Shipped plastic free
Soy based inks
Melbourne
Tamper Seal
Company - True blue Honey
100% Local bees wax
Labels
Company – Woodruff & Co
Compostable
Recyclable
Vegetable based adhesive (from potato starch)
FSC certified paper
Shipped plastic free
Small business – Mornington peninsula
Shipping
Company – Signet
Family owned Australian business since 1968
Honeycomb wrap & tissue
Newswrap sheets, 30% post consumer
Green waste
All of our green waste & Cardboard waste is composted back into the garden
What is post consumer waste?
Paper & card from items such as juice containers, that have been used, recycled & made usable again
What is FSC certified
FSC certification ensures that products come from responsibly managed forests that provide environmental, social & economic benefits. The FSC Principles & Criteria provide a foundation for all forest management
standards globally